Do I need to book in advance? 

No. Same-day bookings are welcome and subject to availability.

We recommend booking as early as possible, especially on weekends and public holidays.

How do I make a booking? 

Simply message us on WhatsApp with:

• Pickup location

• Pickup time

• Delivery location

• Delivery time

• Number of bags

We'll confirm availability and your booking.

Can I leave valuables inside? 

We recommend keeping passports, cash, jewellery, medication and other valuable or irreplaceable items with you. While we take every reasonable precaution, our liability for valuable items is limited under our Terms & Conditions. 

Can I change my booking? 

Yes. Contact us as soon as possible and we'll do our best to accommodate changes.

Additional charges may apply depending on the timing or location changes.

Can I cancel my booking? 

Yes.

Please refer to our cancellation policy in the Terms & Conditions.

Where do you collect luggage? 

We can collect from:

• Airbnb

• Hotels

• Homestays

• Guesthouses

• ETS Station

• Other agreed locations within our service area

Where can you deliver? 

We can deliver to:

• Hotels

• Airbnb

• ETS Station

• Sultan Azlan Shah Airport

• Another agreed location within our service area

What are your operating hours? 

• Daily

• 8:00 AM – 10:00 PM

How many bags are included? 

• Our standard package includes:

• Up to 2 bags

• Additional luggage can be added for an extra fee.

Is there a weight or size limit? 

• Our service is intended for standard travel luggage.

• Oversized or unusually heavy items should be discussed with us before booking.

Can I leave valuables inside my luggage? 

We recommend keeping valuable or essential items such as:

• Passport

• Cash

• Jewellery

• Laptop

• Camera

• Medication

with you whenever possible.

Please refer to our Terms & Conditions regarding liability.

Can you transport sports equipment or strollers? 

Yes, subject to size and vehicle capacity.

Please let us know in advance.

How is my luggage protected? 

Every bag is:

✓ Tagged

✓ Photographed during pickup

✓ Securely stored

✓ Verified before delivery

Is my luggage insured? 

We take every reasonable precaution when handling your luggage.

Our liability is subject to the limits outlined in our Terms & Conditions.

What if my luggage is damaged? 

Please notify us immediately upon delivery.

We'll investigate the matter promptly in accordance with our claims process.

What happens if I lose my luggage tag? 

Don't worry.

We'll verify your identity before releasing your luggage.

What's included in RM39? 

Our standard package includes:

• Pickup

• Secure storage

• Delivery

• Up to 2 bags

Are there any additional charges? 

• Extra luggage

• Airport delivery

• Early pickup

• Late delivery

• Locations outside our standard service area

• 
  

What payment methods do you accept?  

List your payment methods here, for example:

• DuitNow QR

• Bank Transfer

• Touch 'n Go eWallet

• Wise Payment

• Cash (if applicable)

Which areas do you serve? 

We currently serve central Ipoh and surrounding areas.

If you're unsure whether your location is covered, contact us on WhatsApp.

Can someone else collect my luggage? 

Yes.

Please inform us in advance.

The recipient may be required to verify their identity before we release the luggage.

I have a special request. 

We're happy to help whenever possible.

Message us on WhatsApp and we'll see what we can do.

Why Choose BagHop? 

Why not just use a luggage locker?

Unlike self-service lockers, we:

• Come to you—no need to carry your luggage across town.

• Deliver your bags wherever you need them later.

• Save you time so you can enjoy more of Ipoh before your next journey.