BAGHOP IPOH

Terms & Conditions of Carriage and Storage

Last Updated: 2/7/26

These Terms & Conditions govern the collection, transportation, storage and delivery of luggage by BagHop Ipoh ("BagHop", "we", "our", or "us"). By placing a booking, the Customer agrees to these Terms.

1. Definitions

Customer means the person making the booking and any person authorised by the Customer to hand over or receive the luggage.

Luggage means suitcases, backpacks, travel bags and other personal travel belongings accepted by BagHop.

Service means the collection, transportation, storage and delivery of luggage provided by BagHop.

2. Acceptance of Luggage

BagHop reserves the right to refuse any luggage that:

• appears unsafe or damaged

• exceeds weight or size limitations

• contains prohibited items

• cannot be safely transported

• is suspected to contain illegal items

Acceptance of luggage does not constitute verification of its contents.

3. Prohibited Items

Customers must not place any of the following inside luggage:

• Cash

• Jewellery

• Watches

• Precious metals

• Passports

• Identity documents

• Travel documents

• Prescription medication

• Firearms

• Ammunition

• Explosives

• Flammable substances

• Illegal drugs

• Dangerous chemicals

• Hazardous materials

• Perishable food

• Live animals

Customers are strongly encouraged to keep laptops, tablets, cameras, mobile phones and other valuable electronics with them whenever possible.

BagHop accepts no responsibility for loss or damage to prohibited or high-value items left inside luggage.

4. Collection Procedure

Upon collection:

• luggage may be photographed

• external condition may be recorded

• luggage will receive a unique identification tag

• pickup time will be recorded

BagHop may refuse luggage showing significant damage before collection.

5. Storage

BagHop agrees to exercise reasonable care while storing luggage.

Luggage will be stored in a secure location accessible only by authorised personnel.

BagHop does not guarantee protection against events beyond its reasonable control including natural disasters, theft by third parties, civil unrest or other force majeure events.

6. Delivery

Delivery will be made to:

• the booking customer; or

• another person authorised by the customer.

BagHop may request identification before releasing luggage.

If identity cannot reasonably be verified, BagHop may refuse release until satisfactory verification is obtained.

7. Customer Availability

Customers are responsible for being available at the agreed collection and delivery times.

If BagHop arrives and the customer is unavailable:

• BagHop will attempt to contact the customer.

• Waiting time exceeding fifteen (15) minutes may incur additional charges.

• Failed collection or delivery attempts may require rescheduling and additional fees.

8. Changes and Cancellation

Customers may modify or cancel bookings subject to the following:

• More than 2 hours before collection: no charge.

• Less than 2 hours before collection: cancellation fee may apply.

• After driver dispatch: full service fee may be payable.

BagHop reserves the right to cancel bookings due to operational or safety reasons.

9. Delays

BagHop will make every reasonable effort to meet agreed collection and delivery times.

However, delays may occur due to:

• traffic conditions

• accidents

• weather

• road closures

• public events

• vehicle breakdown

• government restrictions

• other events beyond our reasonable control

Such delays shall not constitute breach of contract.

10. Customer Responsibilities

The Customer confirms that:

• luggage belongs to them or they are authorised to transport it;

• luggage does not contain prohibited items;

• luggage complies with applicable laws;

• luggage is properly packed and securely closed.

Customers remain responsible for the contents of their luggage.

11. Limitation of Liability

BagHop shall exercise reasonable care in providing its services.

Subject to applicable law:

• BagHop's maximum liability for loss or damage arising from negligence is limited to RM500 per luggage item.

• This limit applies regardless of the actual value of the luggage or its contents.

• BagHop shall not be liable for indirect, consequential or incidental losses including travel disruption, missed flights, accommodation costs or business losses.

Nothing in these Terms excludes liability where such exclusion is prohibited by Malaysian law.

12. Pre-existing Damage

BagHop is not responsible for:

• existing scratches

• scuffs

• dents

• broken wheels

• broken handles

• worn zippers

• cosmetic damage existing prior to collection.

Photographs taken during pickup may be used to verify pre-existing condition.

13. Claims

Any claim for loss or damage must:

• be reported immediately upon delivery;

• include photographs where applicable;

• be submitted in writing within seven (7) days.

Failure to notify within this period may affect the assessment of the claim.

14. Unclaimed Luggage

If luggage remains unclaimed for fourteen (14) days after the scheduled delivery date:

BagHop will make reasonable attempts to contact the customer using the contact information provided.

If the luggage remains unclaimed after reasonable attempts:

• storage charges may continue to accrue;

• BagHop may dispose of or sell the luggage to recover outstanding costs;

• any remaining proceeds after reasonable expenses shall be handled in accordance with applicable law.

15. Force Majeure

BagHop shall not be liable for failure or delay caused by events beyond reasonable control including:

• floods

• fire

• pandemic

• acts of government

• strikes

• riots

• war

• terrorism

• natural disasters

• power failures

• vehicle accidents

16. Privacy

Customer information is collected solely for:

• booking management

• customer communication

• delivery verification

• legal compliance

BagHop will not disclose personal information except where required by law.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Contact

BagHop Ipoh

WhatsApp: +60 103842567

Email: hello@baghopipoh.com

Website: baghopipoh.com

19. Declared Value (Future Service)
Unless expressly agreed in writing, all luggage is transported under the standard liability limit stated in Clause 11. BagHop may, at its sole discretion, offer an optional declared-value service for eligible items subject to additional fees and conditions.